Refund policy
Return & Refund Policy
At Ouezzane Store, we want to ensure customer satisfaction. This policy explains the conditions and procedures for returns and refunds.
1. Return Conditions
Returns are accepted only if the product is damaged, incorrect, or not as ordered.
2. Eligibility Period
Return requests must be submitted within 7 days of receiving the product.
3. Non-returnable Items
Opened, used, or damaged products due to customer misuse cannot be returned for hygiene and safety reasons.
4. Refund Process
Refunds are processed after verification of the returned item and confirmation of eligibility. Our team will guide you step by step.